Privacy Policy
This local site is operated by Mailbox Repair Service LLC (“MRS,” “we,” “us,” or “our”).
Effective Date: March 21, 2026
This Privacy Policy applies to this website and related communications, including contact forms, estimate requests, emails, phone calls, text messages, uploaded photos, scheduling communications, invoices, warranty-related communications, and other service-related interactions.
1. Scope
This Privacy Policy explains how Mailbox Repair Service LLC (“MRS,” “we,” “us,” or “our”) collects, uses, discloses, and retains information through this website and through related service communications.
2. Information We Collect
Depending on how you interact with us, we may collect the following categories of information:
Contact Information
Name, phone number, email address, mailing address, service address, city, state, ZIP code, and similar contact details you provide.
Project and Service Information
Photos, videos, descriptions of mailbox issues or projects, property details, estimate details, scheduling preferences, service notes, warranty records, HOA or property-management requirements, and related information you provide to us.
Communications Information
Contents of emails, web form submissions, text messages, voicemail messages, call notes, and other communications you send to us. Calls may be monitored or recorded where permitted by law and, where required, subject to notice or consent at the time of the call.
Device, Browser, and Usage Information
IP address, browser type, device type, operating system, pages viewed, timestamps, referring pages, approximate geolocation derived from IP address, and similar technical or usage information collected through server logs, cookies, pixels, scripts, or similar technologies.
Payment Information
If you make a payment, payment-related information may be collected and processed by third-party payment processors. We do not intentionally store full payment card numbers through our websites unless a processor expressly provides a secure hosted function for that purpose.
3. Sources of Information
We may collect personal information from the following sources:
Directly from you, such as when you submit a form, request an estimate, call, text, email, upload photos, or otherwise contact us.
Automatically, such as through cookies, server logs, analytics tools, security tools, or similar technologies.
From service providers, such as website hosting providers, GoDaddy Managed WordPress, communications providers, analytics providers, scheduling tools, call-tracking tools, CRM tools, security tools, and payment processors.
From third parties you authorize or involve, such as property managers, HOA representatives, contractors, or other providers connected to your project.
4. How We Use Information
We may use personal information for the following business and commercial purposes:
to respond to inquiries and provide estimates;
to schedule, coordinate, and perform services;
to communicate with you about appointments, estimates, invoices, warranties, and customer support;
to process payments and maintain business records;
to operate, maintain, troubleshoot, secure, and improve our websites and services;
to detect, prevent, or address fraud, abuse, spam, security issues, or other unlawful or harmful activity;
to comply with legal obligations, enforce our policies, and protect our rights or the rights of others;
to maintain project history, service records, warranty records, and internal business documentation; and
to send service-related updates and, where permitted, marketing or follow-up communications.
5. How We Disclose Information
We do not intentionally sell personal information for money.
We may disclose personal information to the following categories of recipients:
Service Providers and Processors
Companies and vendors that provide services on our behalf, such as website hosting, GoDaddy Managed WordPress, domain and DNS services, security tools, content delivery tools, form and email tools, SMS or phone providers, call-tracking providers, scheduling or CRM providers, analytics providers, file storage providers, and payment processors.
Independent Providers or Referral Partners
If you request coordination with, or are referred to, an independent contractor, installer, mason, mailbox supplier, locksmith, or similar third party, we may share relevant project information as reasonably necessary to assist with that request.
Legal, Compliance, and Business Transfer Recipients
Law enforcement, regulators, courts, insurers, professional advisors, or parties involved in a merger, acquisition, financing, restructuring, sale, or transfer of some or all of our business or assets, where disclosure is reasonably necessary or appropriate.
6. Cookies, Analytics, and Similar Technologies
We and our service providers may use cookies, pixels, tags, scripts, local storage, and similar technologies for site functionality, security, fraud prevention, performance, preference storage, analytics, measurement, and communications operations.
Some technologies may be essential to the operation of the website, while others may be optional depending on site configuration.
You can manage certain cookie preferences through our cookie tools, where available, through our Cookie Policy, through our Privacy Choices page, or through your browser settings.
Global Privacy Control (GPC) / Opt-Out Preference Signals
If your browser or extension sends a recognized opt-out preference signal such as GPC, we will process that signal in a manner consistent with applicable law and our current website configuration. If we ever use technologies that constitute a “sale,” “sharing,” or “targeted advertising” under applicable law, we will honor applicable opt-out signals where required.
Do Not Track
Because there is no universally adopted standard for legacy “Do Not Track” browser signals, we do not rely on those signals as our primary privacy control mechanism. Where applicable and supported, we instead rely on recognized opt-out preference signals such as GPC.
7. Calls, Texts, and Email Communications
If you contact us or request service, estimate information, or follow-up, we may contact you by phone, text message, or email regarding your request, appointment, estimate, invoice, project status, or related service matters.
If we send marketing text messages, you may opt out by replying STOP. You may also request that we stop non-essential promotional emails or texts by contacting us at support@mailboxrepairservice.com. Even if you opt out of promotional communications, we may still send service-related, transactional, safety-related, warranty-related, legal, or administrative communications where permitted.
8. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide requested services, maintain project and warranty records, comply with legal, tax, accounting, insurance, and recordkeeping obligations, resolve disputes, enforce our agreements and policies, and protect our business interests.
Retention periods may vary depending on the type of information and the context in which it was collected.
9. Data Security
We use reasonable administrative, technical, and physical safeguards designed to help protect personal information appropriate to the nature of our business and the information involved.
However, no method of transmission over the internet and no method of electronic storage is completely secure. We cannot guarantee absolute security.
10. Your Privacy Rights
Depending on where you live, and depending on whether a particular privacy law applies to us, you may have rights such as:
the right to know or access certain personal information;
the right to request correction of inaccurate information;
the right to request deletion of certain personal information;
the right to receive a portable copy of certain information;
the right to opt out of certain uses of personal information, such as targeted advertising, sale, or sharing, where applicable; and
the right to appeal certain decisions regarding your privacy requests, where applicable.
To submit a privacy request, contact us at:
Email: support@mailboxrepairservice.com
Subject Line: Privacy Request
We may need to verify your identity before acting on a request. Verification may include matching information already in our records, such as contact details, property address, estimate details, or prior communications.
We will respond in accordance with applicable law. If we deny a request and applicable law provides an appeal process, you may reply with “Privacy Appeal” and explain why you believe the decision should be reconsidered.
We will not unlawfully discriminate against you for exercising applicable privacy rights.
11. California and Other State Privacy Disclosures
As of the Effective Date, we do not intentionally sell personal information for money.
To the extent our use of cookies, analytics tools, pixels, or similar technologies is considered a “sale,” “sharing,” or “targeted advertising” under applicable law, you may exercise available opt-out choices through our Privacy Choices page, cookie tools where available, a recognized browser signal such as GPC where applicable, or by contacting us.
If a state privacy law applies to us, we will process qualifying requests in accordance with that law.
12. Children’s Privacy
Our websites and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information online from children under 13.
If you believe a child under 13 has provided us personal information, contact us and we will take appropriate steps to review and, where appropriate, delete the information.
13. International Users
Our business is operated in the United States. If you access our websites or communicate with us from outside the United States, you understand that your information may be collected, stored, processed, and transferred in the United States and other locations where our service providers operate, subject to applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, providers, website tools, business practices, or legal obligations.
When we make changes, we will update the Effective Date above. Your continued use of the website after an updated version is posted means the updated Privacy Policy will apply to future interactions, subject to applicable law.
15. Contact Information
Mailbox Repair Service LLC
PO Box 756
Norman, OK 73070
Email: support@mailboxrepairservice.com