Payments & Refunds Policy
This local site is operated by Mailbox Repair Service LLC (“MRS”).
Effective Date: March 21, 2026

This Payments & Refunds Policy applies to quotes, deposits, invoices, scheduling, payments, cancellations, and refund requests for services offered by Mailbox Repair Service LLC.

1. At a Glance

• Payment Due: Upon receipt unless otherwise stated in writing

• Deposits: A deposit may be required for certain projects, especially larger jobs, scheduled work, custom work, or jobs requiring material purchases

• Refunds: Refund requests are reviewed based on the status of the project, materials ordered, work performed, and applicable law

• Special-Order Items: Generally non-cancelable and non-refundable once ordered

• Rescheduling: Usually allowed, but added charges may apply for late changes, wasted trips, or non-returnable materials

• Disputes: Contact MRS first so we can review and attempt to resolve the issue

• Late Charges: May apply on unpaid balances to the extent permitted by applicable law

2. Quotes and Pricing

Quotes are based on the information reasonably available at the time of quoting. Final pricing may change if site conditions, scope, access, materials, compatibility, customer requests, hidden conditions, safety concerns, regulatory issues, USPS-related constraints, HOA requirements, or similar factors differ from what was originally known.

If pricing needs to change before additional work proceeds, MRS will seek customer approval before performing the added or revised work, except where immediate action is reasonably necessary to address an active safety concern, protect property, or secure the work area.

Quotes are estimates unless expressly identified by MRS in writing as a fixed-price proposal.

3. Payment Terms

Invoices are due upon receipt unless MRS states otherwise in writing.

MRS may accept payment by major credit card, ACH, check payable to Mailbox Repair Service LLC, cash, or other payment methods approved by MRS.

If a payment is returned, reversed, declined, or dishonored, MRS may pause scheduling, suspend work, or require replacement payment in certified or otherwise approved funds before continuing.

4. Deposits

MRS may require a deposit before scheduling, dispatching, reserving labor, ordering materials, or beginning work. Deposit amounts may vary depending on project size, scope, timing, and material requirements.

Unless otherwise stated in writing:

• deposits are applied to the final balance;

• deposits may become non-refundable once labor time is reserved, materials are ordered, special-order items are requested, or project scheduling commitments are made; and

• any refundable portion, if applicable, will be determined after deducting non-cancelable material costs, special-order costs, approved restocking charges, time reserved, and work already performed.

Except as required by applicable law or expressly approved by MRS in writing, deposits are not refundable after MRS has materially relied on the deposit to reserve labor, procure materials, or commit project resources.

5. Refunds

Because many projects involve scheduling commitments, dispatch costs, labor reservations, custom ordering, site visits, and partially or fully completed work, refunds are not automatically available.

Except as required by applicable law or expressly approved by MRS in writing:

• payments for completed services are generally non-refundable;

• deposits are generally non-refundable once materials are ordered or labor is committed;

• mobilization, trip, dispatch, diagnostic, consultation, or site-visit charges are generally non-refundable once incurred; and

• special-order, custom, made-to-order, painted, engraved, fabricated, or non-stock items are generally non-refundable and non-cancelable once ordered.

If MRS determines that a refund is appropriate, any refund may be reduced by amounts attributable to materials purchased, time reserved, approved restocking fees, work performed, trip charges, payment processing fees where permitted, and other non-recoverable project costs.

6. Special-Order and Custom Items

Custom, specialty, engraved, fabricated, color-matched, painted, powder-coated, made-to-order, or special-order items are final sale once ordered, unless otherwise required by law.

Estimated lead times are estimates only and are not guaranteed.

7. Scheduling, Rescheduling, and Cancellations

Scheduling dates and arrival windows are estimates unless MRS expressly states otherwise in writing. Dates may change due to weather, access issues, safety concerns, crew availability, prior job overruns, material delays, illness, utility issues, permit issues, or other conditions beyond MRS’s reasonable control.

Customers are responsible for providing reasonably safe and workable access to the site, including:

• clear access to the mailbox or work area;

• pets secured;

• vehicles, obstacles, or debris moved as needed;

• utility marking arranged where required, including calling 811 when appropriate; and

• any HOA, municipal, management, or owner approvals needed for the requested work.

If a customer cancels or reschedules with less than 48 business hours’ notice, MRS may charge a reasonable mobilization, rescheduling, or wasted-trip fee, along with any non-returnable material costs or project-specific costs already incurred.

If MRS arrives and cannot reasonably perform the work for reasons outside MRS’s control, including no access, unsafe conditions, customer absence when needed, utility issues, missing approvals, or blocked work areas, MRS may charge a reasonable trip or mobilization fee.

8. Disputes, Billing Concerns, and Chargebacks

If you believe there is a billing problem, payment issue, or service dispute, please contact MRS first at support@mailboxrepairservice.com and provide the invoice number, property address, and a written description of the concern.

MRS requests an opportunity to review the issue and attempt a resolution within 10 business days after receiving enough information to evaluate the concern.

Nothing in this policy is intended to limit any rights you may have under applicable law, your card issuer’s rules, or other non-waivable consumer protections. However, to the extent permitted by law, MRS reserves the right to challenge chargebacks or payment reversals that are inaccurate, abusive, duplicative, or not supported by the underlying transaction records.

9. Late Charges, Collection Costs, and Other Remedies

Any balance not paid when due may accrue a late charge at the lesser of:

• 1.5% per month, or

• the maximum amount permitted by applicable law.

To the extent permitted by applicable law and any applicable agreement, the customer may also be responsible for reasonable collection costs, returned-payment charges, court costs, and attorneys’ fees incurred in collecting past-due amounts.

MRS may suspend scheduling or stop work on open projects while any past-due balance remains unpaid.

Where permitted by applicable law and after any required notices, filings, or procedures, MRS also reserves any mechanic’s lien, materialman’s lien, statutory lien, bond claim, or other lawful remedy available for unpaid labor, services, or materials.

10. Title to Materials and Risk of Loss

Unless otherwise required by law, title to separately identifiable materials that have not yet been fully paid for remains with MRS until paid in full.

For installed work or delivered materials, risk of loss may pass upon substantial completion, installation, or delivery to the site, depending on the nature of the project and the status of the work.

11. No Waiver of Non-Waivable Rights

This policy is intended to be enforced only to the extent permitted by applicable law. If any part of this policy is found unenforceable, the remaining provisions will remain in effect to the fullest extent permitted.

Nothing in this policy is intended to waive any non-waivable consumer rights or protections.

12. Contact Information

Mailbox Repair Service LLC
PO Box 756
Norman, OK 73070
Email: support@mailboxrepairservice.com