Policies FAQ
This local site is operated by Mailbox Repair Service LLC (“MRS,” “we,” “us,” or “our”).
Effective Date: March 21, 2026
This Policies FAQ is provided for general convenience and summary purposes only. It does not replace the full terms of any applicable policy, estimate, invoice, or written agreement. If there is any conflict between this FAQ and a controlling written policy or signed agreement, the controlling written policy or signed agreement will govern.
Are all payments final?
Not automatically in every situation. Because many projects involve scheduling commitments, material purchases, site visits, labor reservations, and partially or fully completed work, refunds are not automatically available. Refund requests are reviewed based on the status of the project, materials ordered, work performed, and applicable law. See the Payments & Refunds Policy.
Why do you require deposits?
Deposits help reserve labor, scheduling, and materials for a project. A deposit may be required depending on project size, scope, timing, custom materials, or scheduling needs. Deposits are generally applied to the final balance, but some or all of a deposit may become non-refundable once labor is reserved, materials are ordered, or project resources are committed. See the Payments & Refunds Policy.
What if weather, access, or material delays affect my job?
Scheduling dates are generally estimates unless we state otherwise in writing. Dates may shift due to weather, safety concerns, access issues, crew availability, utility issues, approvals, or material delays. If that happens, we will try to reschedule within a commercially reasonable timeframe. See the Payments & Refunds Policy and any written project communications.
What does your workmanship warranty cover?
For qualifying work performed directly by Mailbox Repair Service LLC and paid in full, we provide a limited workmanship warranty for one (1) year from substantial completion. If we determine that covered workmanship was defective, our sole obligation, at our option, is to repair or re-perform the affected portion of the work. See the Limited Workmanship Warranty.
What is not covered by the workmanship warranty?
The warranty does not cover many excluded causes, including weather, ground movement, irrigation or drainage issues, impacts, vandalism, theft, third-party alterations, hidden conditions, customer-directed placement decisions, cosmetic-only conditions, or unpaid work. The full list appears in the Limited Workmanship Warranty.
Do materials have their own warranty?
Materials, products, components, and similar items are generally covered only to the extent of any applicable manufacturer or supplier warranty, if any. Exact matches in brick, stone, mortar, paint, texture, finish, sheen, aging, or patina are not guaranteed.
How do I request warranty service?
Contact us within thirty (30) days after discovering the issue and within the applicable one-year workmanship period. Please include the property address, invoice number if available, photos and/or video, a brief description of the issue, and your preferred contact information. We may request more information or schedule an inspection before determining whether coverage applies. See the Limited Workmanship Warranty.
Are you affiliated with the United States Postal Service (USPS)?
No. Mailbox Repair Service LLC is an independent service provider and is not affiliated with, endorsed by, or acting on behalf of the United States Postal Service.
Do you handle USPS placement requirements or final approvals?
We may provide general guidance based on common mailbox placement considerations, but unless our written scope of work expressly states otherwise, the customer remains responsible for confirming final placement, mailbox type, setbacks, height, HOA requirements, municipal requirements, and any other property or regulatory requirements that apply to the project. USPS states that certain mailbox locations and equipment, including cluster box locations, may require local USPS approval.
Can you install cluster box units (CBUs) or similar centralized mailbox equipment?
Possibly, depending on the project, property conditions, approvals, equipment availability, and written scope of work. Some projects may require coordination with the property owner, HOA, municipality, builder, supplier, or USPS. USPS states that local USPS management must approve CBU sites and equipment.
What are trip fees, mobilization fees, or late-change charges?
If a customer cancels or reschedules on short notice, or if we arrive and cannot reasonably perform the work for reasons outside our control, we may charge a reasonable mobilization, wasted-trip, rescheduling, or project-related fee, together with any non-returnable material costs already incurred. See the Payments & Refunds Policy.
Which payment methods do you accept?
Unless otherwise stated in writing, invoices are generally due upon receipt. We may accept major credit cards, ACH, check payable to Mailbox Repair Service LLC, cash, or other payment methods approved by us. See the Payments & Refunds Policy.
What if I believe there is a billing problem or dispute?
Please contact us first at support@mailboxrepairservice.com and include the invoice number, service address, and a written description of the concern. We request an opportunity to review and attempt to resolve the issue before it escalates. Nothing in our policies is intended to waive non-waivable rights under applicable law. See the Payments & Refunds Policy.
Do you use cookies, analytics, or advertising tools?
This website may use cookies and similar technologies for functionality, security, performance, analytics, and communications operations. Depending on site configuration, the website may also use advertising or measurement tools, including Google Ads or related services. You can review available choices in our Cookie Policy, Privacy Policy, and Privacy Choices page. California recognizes GPC as an acceptable opt-out method for businesses that sell or share personal information online, and Texas provides privacy rights when its law applies.
Do you sell personal information?
As of the Effective Date, we do not intentionally sell personal information for money. However, depending on site configuration and applicable law, some advertising or measurement technologies may be regulated as targeted advertising, sharing, or a similar category under certain state privacy laws. See the Privacy Policy, Cookie Policy, and Privacy Choices page.
Can I request access, deletion, correction, or other privacy choices?
Depending on where you live and whether a particular privacy law applies to us, you may be able to request access, deletion, correction, portability, or certain opt-outs. To submit a request, email support@mailboxrepairservice.com with the subject line “Privacy Request.” See the Privacy Policy and Privacy Choices page. California and Texas both describe consumer privacy rights on their official state materials.
Do you offer accessible formats or accessibility assistance?
Yes. If you experience difficulty using our website or need information in an alternative format, contact us and include the page or feature involved, a brief description of the issue, and your preferred way for us to contact you. See the Accessibility Statement.
Can I request a certificate of insurance (COI)?
If a certificate of insurance is available for the project or request, contact us at support@mailboxrepairservice.com and include the property or company name, the requested certificate holder information, and any deadline or related requirements.
Who performs the work?
Many projects may be performed directly by Mailbox Repair Service LLC. In some situations, work may involve subcontractors, referral partners, or other independent providers. If a project is performed by a non-MRS party, that party’s own contract terms and warranty terms may apply unless we expressly agree otherwise in writing.
How can I contact you?
Mailbox Repair Service LLC
PO Box 756
Norman, OK 73070
Email: support@mailboxrepairservice.com